Refund policy
Effective Date: April 9, 2026
At Accrosstheglobe Store, your satisfaction is important to us. We stand behind every product we sell and want you to shop with complete confidence.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
To initiate a return, please contact our support team at [hello@accrosstheglobe.store] with your order number and reason for return. We will respond within 2 business days with return instructions.
Please do not send items back without first receiving written confirmation from us — unauthorized returns may not be processed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days and credited back to your original payment method. Processing times may vary depending on your bank or card provider.
Exchanges
If you received a damaged, defective, or incorrect item, we will replace it at no additional cost to you. Please contact us within 7 days of delivery with a photo of the issue, and we will arrange a replacement promptly.
Non-Returnable Items
The following items are not eligible for return:
- Items returned after the 30-day window
- Items showing signs of use, damage, or missing original packaging
- Final sale or clearly marked non-returnable items
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we will cover the cost. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
For further assistance, please visit our Shipping Policy Or Contact Us. You may also review our Terms Of Service for additional information on your rights as a customer.